Monday, October 3, 2016


AnswerPlus earns International Award for Customer Service Excellence


AnswerPlus Inc. was honoured with the exclusive 2016 Award of Excellence, presented by the Canadian Call Management Association (CAM-X), the industry Trade Association for providers of third-party call centre services. AnswerPlus was presented with the Award recently at the 52nd Annual CAM-X Convention and Trade Show held at the Chateau Laurier in Quebec City, QC.


Businesses outsource their phone and / or email communication to AnswerPlus so customer service excellence is critical. Independent judges evaluated call centre services throughout North America, scoring Customer Service Receptionists (CSRs) for their courtesy, response time, accuracy and overall customer experience.


“I credit our remarkable Customer Service Receptionists for their dedication to amazing and delighting every caller every time” says Paul Lloyd, president of AnswerPlus. “Coaching, motivation and internal quality assurance programs help us to set our standards, but ‘Award-Winning’ Customer Service can’t be taught, it comes from people who genuinely care.”


About CAM-X:  Founded in 1964, CAM-X is the national trade Association representing companies across North America offering specialized and enhanced operator based services.

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About AnswerPlus: AnswerPlus is an award-winning, 24/7, bilingual, inbound call centre with locations in Toronto, Hamilton and Montreal. Acting as the voice of their clients’ companies since 1961, AnswerPlus specializes in customized communications and customer service solutions.

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Contact: Dana Lloyd at 888-727-9673 for more information